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Help and FAQ

How can I pay for my order?

I accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal, a service you do not need to sign up for to use!I currently do not accept cash or check.

How long will my order take to arrive?

US orders should arrive within 3-5 business days and international orders within a 10-15 business days however this varies from country to country based on your respective CUSTOMS dept.Multiple items will result in a reduced rate per item overall, this is calculated on checkout before you pay. Currency is above us in USD.

Do you ship worldwide?

Yes, Paypal will calculate and show you the postage costs on your order before you pay.

Will you restock sold out items?

No,due to the nature of each bear or friend being hand crafted no two will ever be exactly the same.I will be adding new works in my shop each month so please visit my blog or join my mailing list to be notified when new pieces are available.

Can I return or exchange an item I have ordered?

All purchases are final so please decide carefully before adopting your teddy or friend.